Good afternoon
everyone,
We are still talking
about telephone techniques, and here is more practice on how to make or cancel
an appointment.
Task 1:
Listen to the following telephone calls to make and cancel appointments. As you listen, fill in the
blanks. Then practice each dialogue with a partner.
Conversation 1
Clinic: Dundas Medical
Clinic. Can you for a. hold for moment?
Patient: Yes.
Clinic: How can I help
you?
Patient: I’d like to make an appointment to see Dr. scott
Clinic: Just a moment, please. The next available appointment is Friday
at 10:00 a.m.
Patient: Oh, I’m
sorry, I cann’t make it then. Are there any opens in the afternoon on Friday?
Clinic: Let me check . Yes, you can see him at 3:30 p.m.
Patient: That’s great thank you.
Clinic: May I have
your chart number please?
Patient: Yes, it’s Z7823
Clinic: Your name is
Michael Hayes?
Patient: Yes. Okay that’s Friday, June,
08th at 3:30 p.m.
Clinic: Yes.
Patient: Thank you.
Bye.
Clinic: Bye.
Conversation 2
Garage: Reliable Auto
Service. Can I help you?
Client: Yes, I was wondering if I could bring my car in this morning for an oil change
Garage: No, I’m afraid it’s not possible this morning.
We’re really busy.
Client: Okay, what about tomorrow morning?
Garage: Yes, tomorrow is fine
Client: Is 9:30 a.m.Okay?
Garage: 9:30 is fine May I have your name, please?
Client: Yes, it’s Eric
Cooper.
Garage: Okay, 9:30 tomorrow
Client: Thank you than Bye.
Conversation 3
Salon: Good morning,
Kelly’s Hair Salon. How may I help you?
Customer: Oh, hello. I
have an appointment to get my hair cut today at 4:00 p.m. but
I’m something’s .come-up .and I have to cancel it.
Salon: May I have your
name, please?
Customer: Yes, it’s
Kim Sora – S-O-R-A.
Salon: Okay, that’s fine Would you like to book another appointment?
Customer: No, thank you not right now. I’ll call
back to reschedule. Thank
you.
Salon: You’re welcome.
Bye.
Customer: Bye.
Task 2
Refer to the telephone
dialogues to fill in the chart with specific expressions used to:
|
Request
an Appointment
|
Offer
an Appointment
|
|
|
· I’d like to make an appointment to see a Dr.
·
Are there any opens in the afternoon?
|
· The next available appointment is Friday at 10:00
a.m.
· You can see him at 3:30 p.m.
· what about tomorrow morning.
|
|
|
Accept
an Appointment/Confirm an Appointment
|
Decline
an Offered Appointment
|
|
|
· That’s great thank you.
· Okay that’s Friday, June, 08th at 3:30 p.m.
· Okay, 9:30 tomorrow.
|
·
No, I’m afraid it’s not possible this morning.
|
|
|
Cancel
an Appointment
|
||
|
·
I have an appointment to get my hair cut today at 4:00 p.m. but
I’m something’s .come up and I have to cancel it.
|
· Would you like to book another
appointment.
|
|
